Shipping Policy

Thank you for shopping with Valtora. We are committed to delivering your jewelry and wellness products safely, promptly, and with care. Below you'll find information about our shipping timeframes, regions served, and important details for international customers.

📍 Shipping Regions

We currently ship to:

🇺🇸 United States (All 50 states, P.O. Boxes & APO/FPO)

🇨🇦 Canada

🇬🇧 United Kingdom

🇪🇺 Select European Union countries

🌍 Other international destinations (based on carrier availability)

⏱️ Processing Time

Orders are processed within 2–4 business days.

You will receive a confirmation email once your order has shipped, including a tracking number.

📦 Estimated Delivery Times

Region Estimated Delivery
United States 3–7 business days
Canada 5–10 business days
UK & EU Countries 7–14 business days
Rest of World 10–20 business days

Note: Delivery times are estimates and may be affected by customs, holidays, or local postal delays.

🇪🇺 Important Notes for European Customers

At Valtora, we are committed to compliance with European regulations. We ship European-compliant formulas for all wellness products ordered by EU customers.

Customers in Europe are responsible for any import duties, VAT, or customs clearance fees imposed by their local government.

We take care to ship only approved formulas to EU countries.

Orders may be delayed at customs. If this happens, we recommend contacting your local postal authority for updates using your tracking number.

❗ We do not ship U.S.-only formulations (e.g., certain supplements) to EU countries.

🧾 Shipping Costs

Shipping fees are calculated at checkout and vary by location and carrier. Free shipping may be available during promotional periods or on orders over a certain value (U.S. only, unless otherwise stated).

📦 Lost or Damaged Packages

If your package arrives damaged or goes missing:

Contact us at sales@valtorastore.com within 7 days of delivery (or expected delivery).

Please include your order number and photos (if applicable).

We’ll work with the carrier to resolve the issue and offer a replacement or refund where applicable.

📫 Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for lost packages due to incorrect or incomplete addresses.

📩 Questions?

If you have any questions about your shipment or need help with a tracking issue, email us anytime at:
sales@valtorastore.com