Frequently Asked Questions

Usage & How to Take Our Supplements

How do I take your supplements?

Follow the dosage instructions on your product label. Always take with a full glass of water. Some products are best taken with food to support absorption — check the specific product page for route-of-administration details.

Can I take multiple supplements together?

Many of our supplements are formulated to complement each other. However, we recommend consulting a healthcare professional before combining products, especially if you are on prescription medication.

When will I start seeing results?

Results vary by individual and product. Most wellness supplements are most effective when taken consistently over 4–8 weeks. Staying hydrated and maintaining a balanced diet supports optimal outcomes.

Ingredients & Safety

Are your products safe?

All of our products are made with carefully selected ingredients. We recommend reading the full ingredient list on each product page before purchasing. If you have known allergies or sensitivities, consult your doctor before use.

Are your supplements suitable for pregnant or breastfeeding individuals?

If you are pregnant, breastfeeding, or have a medical condition, please consult your healthcare provider before using any supplement.

Do your products contain allergens?

Please refer to the ingredient details on each product page for a full list of ingredients and potential allergens. If you have specific concerns, contact us before ordering.

Shipping

How long does shipping take?

Shipping times depend on your location:

United States: 3–7 business days
France: 5–10 business days
Canada: 7–14 business days

Orders are processed within 1–2 business days. You will receive a tracking number once your order ships.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping rates and delivery times are calculated at checkout based on your location.

Why hasn't my order shipped yet?

Processing typically takes 1–2 business days. If your order has not shipped after 3 business days, please contact us and we'll look into it right away.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unopened, unused products in their original packaging. Please review our full Returns and Refund Policy for details.

How do I start a return?

To initiate a return, please contact us with your order number and reason for return. We will provide return instructions and a return address.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

What if my order arrived damaged or incorrect?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the issue and your order number. We'll make it right as quickly as possible.

Storage

How should I store my supplements?

Store all products in a cool, dry place away from direct sunlight. Keep out of reach of children. Refrigeration is not required unless stated on the product label.

What is the shelf life of your products?

Each product has a best-before date printed on the packaging. For best results, use before that date.

Still have questions?

We're here to help. Contact us and our team will get back to you as soon as possible.