Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@valtorastore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@valtorastore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@valtorastore.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🔄 Returns & Refunds Policy

Effective Date: 4/5/2025

Thank you for shopping with Valtora. We care about your experience and want to ensure you understand our return process clearly. Please read below before placing your order.

🇺🇸 U.S. Orders – Returns & Exchanges

We accept returns and exchanges for U.S. customers within 7 days of delivery, under the following conditions:

🛍️ Eligibility:

Items must be unused, unopened, and in their original packaging

Customers must contact us before sending anything back

Return shipping costs are the customer’s responsibility unless we made an error

🔄 Exchanges:

You may request a product exchange of equal or lesser value

Exchanges are processed once the original item is returned and inspected

🌍 International Orders (Outside the U.S.)

We do not accept physical returns for international orders, due to high shipping costs and customs complexities.

However, depending on the situation, we may offer a partial refund of up to 50% if:

You notify us within 7 days of delivery

You provide photo evidence of a product issue (e.g., damaged, wrong item)

We appreciate your understanding and will do our best to make things right.

📌 Please double-check your order before completing checkout. Valtora is not responsible for customs fees or international delays.

🛑 Non-Returnable Items

To ensure safety and hygiene, the following products cannot be returned:

Opened or used supplements

Items marked final sale at the time of purchase

💳 Refunds

Approved refunds are issued to the original payment method

Please allow 5–10 business days for the refund to appear once processed

Shipping fees are non-refundable, unless the return is due to our error

📬 Start a Return (U.S. Orders Only)

To begin a return or exchange:

Email us at sales@valtorastore.com within 7 days of delivery
Include your order number, reason for return/exchange, and photos (if needed)
Wait for confirmation and instructions before mailing anything

💌 Questions?

We're here to help! Reach out at sales@valtorastore.com for support with your order.