Returns and Refund Policy

🔄 Returns & Refunds Policy

Effective Date: 4/5/2025


Thank you for shopping with Valtora. We care about your experience and want to ensure you understand our return process clearly. Please read below before placing your order.

🇺🇸 U.S. Orders – Returns & Exchanges

We accept returns and exchanges for U.S. customers within 7 days of delivery, under the following conditions:

🛍️ Eligibility:

Items must be unused, unopened, and in their original packaging

Customers must contact us before sending anything back

Return shipping costs are the customer’s responsibility unless we made an error

🔄 Exchanges:

You may request a product exchange of equal or lesser value

Exchanges are processed once the original item is returned and inspected

🌍 International Orders (Outside the U.S.)

We do not accept physical returns for international orders, due to high shipping costs and customs complexities.

However, depending on the situation, we may offer a partial refund of up to 50% if:

You notify us within 7 days of delivery

You provide photo evidence of a product issue (e.g., damaged, wrong item)

We appreciate your understanding and will do our best to make things right.

📌 Please double-check your order before completing checkout. Valtora is not responsible for customs fees or international delays.

🛑 Non-Returnable Items

To ensure safety and hygiene, the following products cannot be returned:

Opened or used supplements

Items marked final sale at the time of purchase

💳 Refunds

Approved refunds are issued to the original payment method

Please allow 5–10 business days for the refund to appear once processed

Shipping fees are non-refundable, unless the return is due to our error

📬 Start a Return (U.S. Orders Only)

To begin a return or exchange:

  1. Email us at sales@valtorastore.com within 7 days of delivery

  2. Include your order number, reason for return/exchange, and photos (if needed)

  3. Wait for confirmation and instructions before mailing anything

💌 Questions?

We're here to help! Reach out at sales@valtorastore.com for support with your order.